Terms and Conditions

The services described in these Terms and Conditions are provided by:

These Terms and Conditions govern the provision of the digital services offered by the Provider, including:

• Web hosting, managed WordPress and dedicated servers
• Domain registration, transfer and management
• VPS servers, high-availability Cloud VPS, SMTP servers
• Certified Electronic Mail (PEC) and Microsoft 365
• Development of websites, e-commerce and applications
• Google Ads campaign management and social media marketing
• SEO positioning and search engine optimisation
• Management software (BrentaSoft), CRM and custom solutions
• IT security (ESET Protect), uptime monitoring and backup

By using the Provider's services, the Customer declares that they have read, understood and fully accepted these Terms and Conditions.

Access to the services requires completing the customer registration form available on the site or at the Provider's CRM.

Registration is subject to manual approval by the Provider. Login credentials are communicated via email or WhatsApp.

The Customer is responsible for safeguarding their credentials and undertakes to promptly notify the Provider of any unauthorised access.

The data provided during registration is processed in accordance with the Privacy Policy and stored on servers located in the European Union.

The software, source code, design, trademarks and original content produced by the Provider remain the exclusive property of G Tech Group S.R.L.S. or their respective owners, unless otherwise agreed in writing.

Content uploaded by the Customer (text, images, files) remains the property of the Customer. The Provider acquires no rights over such content.

Deliverables (websites, graphics, marketing material) produced on commission are transferred to the Customer upon full settlement of the relevant invoice.

Decompiling, disassembling or attempting to extract the source code of the Provider's proprietary software (reverse engineering) is prohibited.

The Provider accepts the following payment methods:

• Credit/debit card (Visa, Mastercard, American Express)
• PayPal (with a 5% surcharge to cover fees)
• Bank transfer
• 30-day deferred payment (reserved for customers approved by the Provider)

All prices shown exclude VAT (22%), unless otherwise specified.

The Provider offers technical support in the following ways:

• AI Chatbot: available 24 hours a day, 7 days a week, for FAQs and first-level support.
• Human support: available Monday to Friday, 09:00–13:00 and 14:30–18:00 (excluding public holidays).

Contact channels:

• Ticketing system via the customer area
• Email: info@gtechgroup.it
• WhatsApp: +39 0465 846 245

Support outside standard working hours is available by prior agreement and with a possible agreed surcharge.

The Provider implements a multi-level backup system to ensure data security:

• Hourly incremental backups via Proxmox Backup Server for all virtual servers
• Full backups via FTP protocol to external storage
• Backups to Google Drive for VPS and Plesk servers (daily frequency)
• Quarterly external backups for managed WordPress installations

In case of failure or data loss, the Provider undertakes to restore services within 4 working hours of the report (disaster recovery SLA).

Backups are included in all hosting plans and involve no additional cost for the Customer.

The Provider is not liable for indirect, incidental, consequential or punitive damages arising from the use of, or inability to use, the services.

The Provider's total liability is limited to the amount actually paid by the Customer in the 12 months preceding the event that gave rise to the dispute.

The Provider is not liable for the content published by the Customer on the hosting services, nor for any legal violations committed by the Customer through the services.

For any dispute arising from the interpretation or performance of these Terms, the parties undertake to attempt an amicable resolution.

In case of failure to reach an agreement, recourse to civil and commercial mediation pursuant to Italian Legislative Decree 28/2010 is mandatory, at the Conciliando Med body (www.conciliandomed.it) or another mediation body agreed between the parties.

The party that does not take part in the mediation without justified reason is required to pay a penalty equal to 5% of the value of the dispute.

In case of a negative outcome of the mediation, the exclusive competent court is the Court of Trento.

The private consumer (natural person acting for purposes unrelated to their professional activity) has the right to withdraw from the contract within 14 days of the service activation date, pursuant to arts. 52 et seq. of Italian Legislative Decree 206/2005 (Consumer Code).

Exclusions from the right of withdrawal:

• Domain registration and transfer services (third-party service already performed)
• Emergency SoccorsoWP services already provided
• The right of withdrawal applies exclusively to the first purchase of the service
• VAT-registered holders (business customers) do not enjoy the right of withdrawal provided by the Consumer Code

The Provider reserves the right to modify these Terms and Conditions at any time. Changes are published on this page with the date of the last update.

For substantial changes affecting the Customer's rights or obligations, the Provider will send notice via email with at least 30 days' notice.

Continued use of the services after the publication of the changes constitutes acceptance of the new conditions.