WhatsApp Business with Spoki, built into your business software, apps and systems
As a Spoki partner, we set up Spoki – the platform built on Meta’s official WhatsApp Business API – and connect it to the systems you use every day, so your messages are triggered by your own processes.
See pricing and plansG Tech Group
Business account
What Spoki is and what we do
Spoki is an Italian platform, developed by NextAI S.r.l., built on Meta’s official WhatsApp Business API. It brings together chatbots and AI agents, campaigns, a conversational CRM and channels such as voice, email and SMS in a single interface; Spoki states that data is stored in the European Union.
G Tech Group is a Spoki partner. We don’t just activate the account: we integrate Spoki into the business software, apps, custom software and online stores we develop and manage. We use it ourselves, too, on our company number.
A single point of contact
For the Spoki platform and the systems we connect it to – no more being passed back and forth between the platform provider and whoever built your ERP.
- Activation and Meta verification
- Custom integrations
- Training and support
From sms.gtechgroup.it to the official WhatsApp Business API
Why we have been working with Spoki on WhatsApp since October 2026.
Our SMS & WhatsApp platform
With sms.gtechgroup.it we helped our customers send SMS and WhatsApp messages, including through unofficial solutions linked to a device or a phone number.
Meta changes the rules
As of 2026, Meta no longer allows these systems. To message customers automatically on WhatsApp, you now need the official WhatsApp Business API.
We become a Spoki partner
To move our customers onto the official route we chose Spoki, an Italian platform built on Meta’s WhatsApp Business API, and we integrate it into their systems.
Already using sms.gtechgroup.it for WhatsApp? We’ll guide you through the move to Spoki: number verification, Meta-approved message templates and connection of your ERP, apps and online stores, without starting from scratch.
From your systems to WhatsApp, automatically
An event in your ERP or online store becomes a WhatsApp message; the customer’s reply flows back into your system.
Your systems
ERP, app, website or online store
G Tech integration
REST API, webhooks and plugins
Spoki
Inbox, chatbots and campaigns
Your customers
They get the message on WhatsApp and reply in the chat
Spoki pricing and plans
Four plans – one free and three paid – with monthly, quarterly (10% off) or annual (20% off) billing and six conversation bundles, from 150 to 14,000 a month. Choose your plan and we’ll take care of activation and integration.
Service €39/month, Marketing €79/month, Sales €119/month
Free
Reply to customer messages within the 24-hour window
No fee€0/monthCustomer-initiated chats only
Channels
- WhatsApp included
Features
- Live chat: included
- Unlimited agent seats: included
- Unlimited automations: included
- Ticketing system: included
- Reply after 24 hours: not included
- Chat history beyond 2 months: not included
- Utility and authentication templates: not included
- Marketing templates: not included
- AI agents: not included
- Bulk campaigns: not included
- Abandoned carts: not included
- E-commerce automations: not included
- Payment requests: not included
Customer-initiated conversations only, up to 1,000 service messages per number per month. No messaging API or CSV export: connecting your business software requires a paid plan.
Excl. VAT · Meta’s WhatsApp fees and pay-as-you-go credit extra
Service
AI-powered customer support
Spoki fee€39/month + VAT€468 billed annuallyvs €49/month on monthly billing
900 conversations
Channels
- WhatsApp (chat and calls)
- One-way SMS included
- Optional, pay as you go: two-way SMS, email, AI voice
Features
- Live chat: included
- Unlimited agent seats: included
- Unlimited automations: included
- Ticketing system: included
- Reply after 24 hours: included
- Chat history beyond 2 months: included
- Utility and authentication templates: included
- Marketing templates: not included
- AI agents: included
- Bulk campaigns: not included
- Abandoned carts: not included
- E-commerce automations: not included
- Payment requests: not included
Excl. VAT · Meta’s WhatsApp fees and pay-as-you-go credit extra
- Recommended
Marketing
AI-powered bulk campaigns
Spoki fee€79/month + VAT€948 billed annuallyvs €99/month on monthly billing
900 conversations
Channels
- WhatsApp (chat and calls)
- One-way SMS included
- Optional, pay as you go: two-way SMS, email, AI voice
Features
- Live chat: included
- Unlimited agent seats: included
- Unlimited automations: included
- Ticketing system: included
- Reply after 24 hours: included
- Chat history beyond 2 months: included
- Utility and authentication templates: included
- Marketing templates: included
- AI agents: included
- Bulk campaigns: included
- Abandoned carts: not included
- E-commerce automations: not included
- Payment requests: not included
Excl. VAT · Meta’s WhatsApp fees and pay-as-you-go credit extra
Sales
AI-driven sales and e-commerce
Spoki fee€119/month + VAT€1,428 billed annuallyvs €149/month on monthly billing
900 conversations
Channels
- WhatsApp (chat and calls)
- One-way SMS included
- Optional, pay as you go: two-way SMS, email, AI voice
Features
- Live chat: included
- Unlimited agent seats: included
- Unlimited automations: included
- Ticketing system: included
- Reply after 24 hours: included
- Chat history beyond 2 months: included
- Utility and authentication templates: included
- Marketing templates: included
- AI agents: included
- Bulk campaigns: included
- Abandoned carts: included
- E-commerce automations: included
- Payment requests: included
Excl. VAT · Meta’s WhatsApp fees and pay-as-you-go credit extra
Full price list for paid plans+
Monthly fee by plan, billing period and conversations included (excluding VAT).
| Plan | Billing | 150 conversations | 400 conversations | 900 conversations | 2,400 conversations | 4,800 conversations | 14,000 conversations |
|---|---|---|---|---|---|---|---|
| Service | Monthly | on request | on request | €49 | €99 | €159 | €349 |
| Quarterly−10% | on request | on request | €44 | €89 | €143 | €314 | |
| Annual−20% | on request | on request | €39 | €79 | €127 | €279 | |
| Marketing | Monthly | on request | on request | €99 | €189 | €279 | €599 |
| Quarterly−10% | on request | on request | €89 | €170 | €251 | €539 | |
| Annual−20% | on request | on request | €79 | €151 | €223 | €479 | |
| Sales | Monthly | on request | on request | €149 | €249 | €349 | €749 |
| Quarterly−10% | on request | on request | €134 | €224 | €314 | €674 | |
| Annual−20% | on request | on request | €119 | €199 | €279 | €599 |
Activate Spoki with G Tech Group
To have us look after it, fill in the form with your details and company, the plan to activate, your average monthly chats, preferred billing and the number to use. We’ll get back to you, help you activate the plan, set up your number and connect Spoki to your systems.
How Spoki pricing works
Plan fee
A fixed fee based on your plan and the conversations included. Pay quarterly and save 10%, or annually and save 20%, paying for the whole period up front. There are no cancellation penalties, but the subscription runs until the end of the term; you can upgrade your plan or bundle at any time by paying the difference, while moving to a smaller bundle applies from the next period.
Conversations
Each plan includes a monthly bundle of 150, 400, 900, 2,400, 4,800 or 14,000 conversations (150 and 400 are priced on request). A conversation is a 24-hour window with a customer, with unlimited messages within it.
Pay-as-you-go credit
A prepaid balance with no expiry and optional auto top-up that covers channel usage, AI and any extra numbers. To Italian numbers: marketing templates €0.066; utility, authentication and service €0.025 per message.
Good to know
- Meta’s WhatsApp fees depend on the recipient’s country and the message category (marketing, utility, authentication, service).
- You can use up to three times your included conversations (e.g. 7,200 on the 2,400 bundle). Each extra conversation costs 25% more, based on the monthly price (Marketing 2,400: €189 / 2,400 × 1.25 ≈ €0.098), and is billed every 30 days, even on quarterly and annual plans. Once you reach three times the bundle, sending stops until you move to a larger bundle.
- Paid plans include your first dedicated phone number and one-way SMS; agents and contacts are unlimited on every plan, including the free one, with no per-seat fees.
- Activation requires Meta approval, which Spoki says can take up to 10 days. You need a VAT number, a website, a verified Meta Business Manager that you administer and a business allowed under WhatsApp’s commerce policy. We handle the process for you.
- Optional pay-as-you-go channels (Italy): two-way SMS €0.045 per message, transactional email free and marketing email €0.20 per 100, WhatsApp calls with an agent €0.060/min, AI voice agent €0.030/min, extra phone line €4.99/month.
- Spoki’s own example: annual Marketing plan with 900 conversations (€79/month) + 900 utility messages in Italy × €0.025 ≈ €22.50 in credit = about €102/month, excluding VAT.
Prices, limits and terms as listed on 9 October 2026, excluding VAT, for information only. Spoki may change them at any time: if they differ, the price list published by Spoki prevails. WhatsApp fees are set by Meta and may change. G Tech Group’s activation, integration and support services are quoted separately. Source: spoki.com/it/prezzi
WhatsApp and Meta are trademarks of Meta Platforms, Inc.; Spoki is a trademark of NextAI S.r.l. G Tech Group is an independent Spoki partner and is not affiliated with or endorsed by Meta.
From activation to integration
Four steps, from the free assessment to support after activation.
Assessment
We work out which communications you need and which systems they should come from: ERP, app, website or online store.
Activation
We set up the Spoki account, the WhatsApp Business number, the Meta profile and the message templates.
Integration
We connect Spoki to your systems via API, webhooks or plugins and build the flows and chatbots.
Training and support
We train your team on the inbox and remain your technical contact for changes and new flows.
Where we integrate Spoki
WhatsApp connected to the systems we build and manage, not yet another app to keep open.
ERP and CRM software
We connect Spoki to ERP Brenta, Perfex CRM and Odoo: your software sends WhatsApp messages at the right moment and logs replies in the customer record.
- Invoices, due dates and reminders
- Quote and order confirmations
- WhatsApp leads straight into the CRM
Mobile apps and PWAs
In the apps we build for iOS, Android and the web, WhatsApp becomes an extra channel for alerts, confirmations and user support.
- Alerts and reminders on WhatsApp
- Support from the app to the chat
- Status of requests and bookings
Custom software
We integrate Spoki into your software and portals via REST API and webhooks: messages are triggered by events in your system and replies flow back.
- REST API and webhooks
- Automations with Zapier, Make and n8n
- Custom flows for your processes
E-commerce
On WooCommerce, PrestaShop and Magento we enable the Spoki plugins and set up communications with your store’s customers.
- Order and shipping confirmations
- Abandoned cart recovery
- Product catalogue on WhatsApp
WhatsApp inside your software, white label included
With Spoki Embedded, Spoki’s solution for software vendors, WhatsApp can be built directly into business software and SaaS platforms under the software’s own brand. We can assess it together to bring WhatsApp into BrentaSoft products or into the software you sell to your customers.
What WhatsApp can do for you
Some of the communications we can automate from your systems.
Spoki features
What the platform offers, grouped by area. We configure it for you and connect it to your systems.
WhatsApp and teamwork
- Real-time live chat
- Multi-agent inbox
- Support ticket management
- Sales deal management
- WhatsApp forms to collect data
- Fallback messages on other channels
AI and voice
- Custom AI agents
- Automatic and suggested replies
- Training on your knowledge base
- Automatic message translation
- Sentiment analysis and summaries
- Voice message transcription
- Voice AI for inbound and outbound calls
Sales and e-commerce
- Meta product catalogue
- Abandoned cart recovery
- Cart and checkout shared in chat
- Payment requests in chat
- Product suggestions, upsell and cross-sell
- Shipping information
Campaigns, analytics and developers
- Bulk campaigns with approved templates
- List segmentation
- Hyper-personalised messages
- Click-to-WhatsApp ads
- Message, automation and ticket analytics
- API, webhooks and Spoki Embedded
- Pixel to attribute leads to campaigns
What Spoki integrates with
The platform’s native integrations, from online stores to CRMs, from advertising to payments. We enable and configure them for you.
E-commerce
CRM and support
Email marketing
Advertising
Payments and shipping
Calendar, courses and events
Automation and developers
Other integrations
More than 4,000 apps can be connected via Zapier, Make and n8n, according to Spoki.
Your system isn’t listed? With the REST API and webhooks we build the connection ourselves, including for ERP Brenta, Perfex CRM, Odoo and custom software.
Source: spoki.com, October 2026. All trademarks are the property of their respective owners.
Frequently asked questions
Answers to the most common questions about Spoki and integrations.
What is Spoki?+
Spoki is an Italian platform, developed by NextAI S.r.l., built on Meta’s official WhatsApp Business API. It brings together chatbots and AI agents, campaigns, a conversational CRM and channels such as voice, email and SMS in a single interface.
What is G Tech Group’s role?+
We are a Spoki partner: we activate the platform, configure it and, above all, integrate it with your business software, apps, custom software and online stores, so messages are triggered by your processes without manual work.
Can we use our company landline?+
Yes, your WhatsApp Business number can be a landline – that’s what we did with our own company number. During the assessment we’ll work out together which number suits you best.
How is it different from the WhatsApp Business app?+
The app is designed for a single phone. With the WhatsApp Business API, which Spoki uses, several agents work on the same inbox, you can send campaigns with approved templates and connect WhatsApp to other software via API.
Can it be connected to my business software?+
Yes. Spoki provides a REST API, webhooks and connections with Zapier, Make and n8n. For ERP Brenta and Perfex CRM we build the integration directly; for Odoo, we support installations hosted on Linux VPS servers managed by G Tech Group.
Can WhatsApp be built into the software I sell to my customers?+
Yes, with Spoki Embedded WhatsApp can be built into software or a SaaS platform, white label included. We assess the technical integration and the best model together.
How much does it cost?+
Spoki has a free plan and three paid plans (Service, Marketing and Sales). Fees start at €49 a month with monthly billing; quarterly billing saves 10% and annual billing saves 20% (from €39 a month). The full price list is on this page. Meta’s WhatsApp fees, pay-as-you-go credit and our activation and integration work are charged separately; we quote for these after the free assessment.
What is the difference between monthly, quarterly and annual billing?+
The price and how much you pay up front: with monthly billing you pay the full list price each month, quarterly billing saves 10% and is paid three months at a time, and annual billing saves 20% and is paid for the whole year. For example, the Service plan with 900 conversations costs €49, €44 or €39 a month, excluding VAT.
How do I get G Tech Group to look after it?+
Fill in the activation form on this page with your first and last name, email, phone, company, the plan to activate, your average monthly chats, billing and the number to use. We’ll contact you for the free assessment and send a quote: nothing is activated without your confirmation.
I already use sms.gtechgroup.it for WhatsApp: what should I do?+
As of 2026, Meta no longer allows unofficial WhatsApp systems. We’ll help you move to Spoki, on the official WhatsApp Business API: we verify your number, prepare your message templates and reconnect your systems.
Why Spoki?+
Because it is built on Meta’s official WhatsApp Business API, it is Italian, it states that data is stored in the European Union and it offers APIs, webhooks and plugins to connect it to business software, apps and online stores.
Bring WhatsApp into your processes
Tell us which systems you use: we’ll offer a free assessment and the most useful integrations to get started.